Support
We are here to help
Our customer support team is ready to assist with any questions or issues. For help setting up, navigating features, or troubleshooting, we’re here to ensure a smooth experience. For guidance on using Solfeg.io please look at our FAQ page.
Start live chat
Get instant help with our live chat support, available to assist you in real-time
E-mail us
Email us with any questions or use the contact form below for quick assistance
FAQs
Here's what you need to know about pricing plans and how to get the best out of them!
The Solfeg.io app can be run on any iOS device running version 12.0 or newer or an Android device with at least 1GB of RAM.
Yes, we offer a free trial for new users. You can sign up and explore the app's features before making a purchase.
Refunds are not available, but you can use the free trial and free plan to try out all the features, songs and classes.
Yes, you can upgrade or downgrade your plan at any time. Simply cancel your current subscription and once it expires you'll be able to subscribe again for the new plan.
Solfeg.io app is designed to be used by anyone from any place.
Any level. Starting from beginners to intermediate and expert level.
Any age. Intuitive navigation with responsive visual design.
At your own pace. Easy to set up, learn at any time from anywhere.
Learn to play guitar, piano, ukulele, and singing.
Solfeg.io is a simple, quick and highly intuitive app for learning to play guitar, piano, ukulele or singing - ideal for beginners and intermediate level. Get started from anywhere and keep going with the help of our live monthly check-in with expert advice and real-time encouragement.
Solfeg.io app features include:
Online tutorials - Short and diverse lessons with different themes and difficulty levels.
Smart guide - Our gamified interactive tutorials will guide you step by step at your own pace.
Any level - Adapted for beginners to intermediate and expert level.
Curated music library - features songs following the latest trends in the music industry.
Premium sound - superb sound resembling the sensation of live performance.
Backing track - turn off any of the instruments in the song.
Intuitive experience - easy navigation with responsive visual design.
-Go to the Profile section;
-Click on Account;
-Enter your new password and confirm changes.
-Go to the Profile section;
-Click on Account;
-Click on Delete my account.
Yes, we use industry-standard encryption to ensure the security of your payment information. Your privacy and security are our top priorities.
Our music library is being updated each week with a new song release. Other tutorials and challenges for instruments are also added frequently.
No, there are no hidden fees. The price you see is the price you pay.
Most of our users subscribe through the App Store or Google Play, just like with any other app.
Yes, we offer discounts for annual subscriptions. Please check our Pricing page for more information.
How do I slow down:
-Click on the controls button - it is on the right side to the play button.
-Click on Speed;
-Choose how slow you want to play - we offer 3 speeds in total.
How do I repeat a section:
-Click on the playback button - it is on the right side to the play button. This should bring you back to the start of the section you just practiced.
-If you want to start over the song, click the playback button twice.
How do I change the visuals on the interactive player:
-Click on the controls button. It is on the right side to the play button.
-Click on Instruments & Visuals
-Piano visuals will show you how to play the piano chords on the right hand and the bassline on the left hand;
-Piano with melody visuals will show you how to play the piano chords on the left hand and the melody on the right hand;
-Guitar visuals will show how the guitar chords that you should play in the song look like;
-Ukulele visuals will show how the piano chords that you should play in the song look like;
-Singing visuals will show you the melody of the song.
How do I change the backing tracks?
-Click on the controls button. It is on the right side to the play button.
-Click on Sound
-Full Mix will play all the backing tracks in the song
-No Vocals will omit the vocal track of the song
-No Guitar will omit the guitar track of the song
-No Piano will omit the piano track of the song
Yes, you can find the ukulele and guitar tuner on the Home section of the app.
Yes, we offer discounts for annual subscriptions. Please check our Pricing page for more information.